Terms of Service

Welcome to RedOphelia.com. Please read through them carefully before placing your order or before using the Website. By using this Website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy Statement regarding personal information provided by you. The terms “we” and “us refer to RedOphelia.com.

Changes to Terms

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. In addition, your use of this Website after such changes have been posted constitutes your acceptance of and agreement to such changes.

Shipping: Customers will be responsible for paying any applicable import duties and taxes. Charges may vary based on the contents of the order. International customers are advised to contact their local customs office for further information on current import regulations.

Standard delivery is available over the Christmas period, but please note that Bank holidays are not classified as delivery days. Customers are advised to check the estimated delivery day displayed at the checkout for updated delivery times.

Please contact customer service  if you wish to find out specific information about your RedOphelia.com order - support@redophelia.com

Delivery: Depending on your area, most orders delivered will be received with your regular mail. If you are not home when the delivery is made, a notice card should be left by the postal service to advise on how and where your delivery can be collected.

Larger orders will be delivered by courier who will attempt to deliver the goods three times or leave with a neighbor. They will also leave a notice card after each delivery attempt to advise you what you can do to arrange receipt of the goods. A signature is required for larger deliveries but not for the smaller deliveries.

It usually takes about 1 business day for us to process your order.  As soon as we’ve verified all of your information your order will be shipped.

Arrival time is usually around 15 days. As custom clearance times may vary, some orders may take up to a total of 21 business days for delivery. During the most important holidays (Christmas, New Year, Easter, Chinese New Year etc) shipping time may vary, depending completely on postal service and may take up to 40 business days.

Product information

We have made every effort to the colors of our products that appear on the website display as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery.

All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Prices are subject to change without notice. Prices do not include sales tax and shipping charges. Sales tax and shipping charges will be added where applicable. Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible.

All orders are charged in euros. Conversion rates will vary depending upon your bank and credit card company.  Please contact our bank with questions regarding conversions and fees. 

 We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our Website) or we may offer special discounts online that are not available in the retail stores. Some website promotions may not be available to customers in particular jurisdictions.