Shipping and Delivery

Delivery is available over the Christmas period, but please note that Bank holidays are not classified as delivery days. Customers are advised to check the estimated delivery day displayed at the checkout for updated delivery times.

Please contact customer service  if you wish to find out specific information about your RedOphelia.com order - support@redophelia.com

Delivery: Depending on your area, most orders delivered will be received with your regular mail. If you are not home when the delivery is made, a notice card should be left by the postal service to advise on how and where your delivery can be collected.

Larger orders will be delivered by courier who will attempt to deliver the goods three times or leave with a neighbor. They will also leave a notice card after each delivery attempt to advise you what you can do to arrange receipt of the goods. A signature is required for larger deliveries but not for the smaller deliveries.

It usually takes about 1 business day for us to process your order.  As soon as we’ve verified all of your information your order will be shipped.

Arrival time is usually around 15 days. As custom clearance times may vary, some orders may take up to a total of 21 business days for delivery. During the most important holidays (Christmas, New Year, Easter, Chinese New Year etc) shipping time may vary, depending completely on postal service and may take up to 40 business days.