FAQs

How do I return my order?

For any reason, you may return your order to RedOphelia.com within 30 days of the purchase date by visiting the returns page. Please review the terms and conditions on our returns page for additional information about returning goods. Depending on the reason for return you may be responsible for shipping and handling charges.

How do I exchange my order?

We do not offer direct exchanges. If you would like to exchange goods, we ask that you simply place a new order for the replacement goods and visit the returns page within 14 days from the date you have received the order to return the goods you would like to return.

Is RedOphelia.com a secure site?

Providing our customers with a safe and secure shopping experience is critical for us. Your credit card transactions are encrypted and our servers are secure to protect you and your information. We will never sell or provide your information to an outside party. Please refer to our Privacy Policy for additional information.

How do I cancel or change my order?

As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the returns page to initiate a return if you wish to return goods. The terms and conditions for returns will apply.

I did not receive all the goods I ordered or received the wrong goods.

Please visit the returns/customer service page and we will remedy the issue immediately.

Are your goods first quality?

All products we carry and sell are “first quality” and free of major defects.

How do I return defective goods?

You may return your order to RedOphelia.com within 72 hours of receiving the order if they are defective. You will receive replacement goods via the same shipping service you chose during check out. Please report claims using the returns page.

How long will it take me to get my order?

Estimated delivery dates are provided at check out and are not guaranteed. When available you will be provided tracking information.

 

How can I pay for my order?

RedOphelia.com currently accepts Visa, MasterCard, and American Express.

How can I ship my order?

Upon check out we can select between various ground and air options. We will select the carrier to provide you the best value and service based on your location.

 

 

What if I order something and it is out of stock?

We will remove the out of stock items from your order ship the rest of your order. You will not be charged for the out of stock items.

Is there a minimum order size?

We do not have a minimum order size.

We are a school or government organization, do you accept purchase orders?

Please contact info@redophelia.com for additional information.

Who do I contact if I need other help?

Our friendly customer service team can be contacted by emailing info@redophelia.com or support@redophelia.com. You can expect a response within 48 business hours. For returns please visit the returns page.